Last updated: January 15, 2024
This privacy policy ("Policy") describes how SnapTrak (www.snaptrak.io and its subdomains such as api.snaptrak.io) ("SnapTrak", "we", "us", or "our") collects, uses, shares, and protects information about you when you use our website, products, and services (collectively, the "Services").
SnapTrak provides AI-driven vision, real-time dashboards, and custom knowledge base solutions for mobile workers, accessible via https://www.snaptrak.io and https://api.snaptrak.io and associated internet domains.
During your visit to our website, SnapTrak may automatically gather specific details from your device. Such information might encompass your IP address, type of device, unique identifiers for your device, the type of browser you use, as well as a general geographical location (like country or city). Additionally, we collect data on how you interact with our site, including which pages you visit and the links you click on. This data collection helps us gain insights into our website visitors, their origins, and their interests in our content. We utilize this information primarily for internal analytics and to enhance the quality and relevance of our services.
When you register an account on our website, SnapTrak collects certain personal details such as your name, email address, and password. This information is essential for providing access to your account and offering dedicated customer support.
We do not knowingly collect any sensitive information from you, such as information about your race or ethnic origin, political opinions, religion, or health.
SnapTrak maintains a strict policy regarding your personal information. We do not engage in selling, trading, or sharing your personal data with third parties, except as explicitly stated in this Policy. However, there are certain circumstances where we may share your personal information:
Service Providers: There are instances where we might share your personal data with third-party service providers who perform various tasks for us. These tasks could include, but are not limited to, sending emails, processing payment transactions, and delivering customer support services.
Analytics Service Providers: To enhance and refine the experience on our website, we occasionally share aggregated, non-personal usage data with analytics service providers. These providers help us understand user behavior and improve our website's performance and content relevance.
SnapTrak incorporates third-party services, including various Application Programming Interfaces (APIs), to enhance and sustain the quality of our services. For instance, we might send queries to services like the OpenAI API to fulfill specific requests. It's important to note that we do not transmit any personally identifiable information (PII) through these services unless it's essential for the continuity of our services, such as for email communication, payment processing, or providing customer support.
For website monitoring and analytics, we utilize tools like Sentry and Umami. These tools help us gather anonymized usage data, which can include information such as your IP address, device type, browser type, operating system, and general geographic location. This anonymized information is crucial for us to enhance the overall quality and relevance of our website for our users, ensuring a better and more tailored user experience.
We take reasonable measures to protect the personal information that we collect from you. Data is stored securely on Amazon Web Services or Digital Ocean or Supabase. However, no security measure is perfect, and we cannot guarantee the security of your personal information.
We retain your personal information for as long as your account is active or as needed to provide you with our Services. If you delete your account, we will delete your personal information from our servers within 30 days. Please contact us at support@snaptrak.io to request deletion.
We may change this Policy from time to time. If we make changes, we will post the revised Policy on our website and update the "Last updated" date above. You are encouraged to review the Policy whenever you access or use our Services or otherwise interact with us to stay informed about our information practices and the choices available to you.
If you have any questions about these Terms, please contact us at support@snaptrak.io .